Privacy Policy & RGPD

DELTA FRANCE ASSOCIATIONS, association law 1901, organizer of the " DELTA FESTIVAL ",

is sensitive to the trust that consumers/festival-goers place in it when browsing and purchasing their ticket(s) on its website and attaches great importance to the protection of consumer/festival-goers' personal data and to compliance with applicable regulations.

Visiting and using the website implies that the consumer/festival-goer accepts the privacy policy and the personal data protection policy.

DELTA FRANCE ASSOCIATIONS invites the consumer / festival-goer to find, below,

all the information that will allow him/her to make a fully informed decision: the conditions under which DELTA FRANCE ASSOCIATIONS collects, uses and keeps the consumer's / festival-goer's personal data, the recipients to whom certain personal data are transmitted as well as the rights that the consumer / festival-goer has on these data that belong to him/her.


"Personal data" means any information relating to a natural person

identified or identifiable (hereinafter referred to as "Data Subject");

"Identified or identifiable natural person" means a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural and/or social identity;

"Processing" means any operation or set of operations which may or may not be carried out by automated means and which are applied to personal data or sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction ;

"Controller" means the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing; where the purposes and means of such processing are determined by the law of the European Union or the law of a Member State, the controller may be designated or the specific criteria applicable to his designation may be provided for by the law of the European Union or by the law of a Member State ;

"Subcontractor" means the natural or legal person, public authority, department or other

organization that processes personal data on behalf of the controller ;

"Recipient" means the natural or legal person, public authority, department or any other

body that receives personal data, whether or not it is a third party. However, public authorities that may receive personal data in the context of a particular investigation mission in accordance with European Union law or the law of a Member State are not considered as recipients; the processing of such data by the public authorities in question is in accordance with the applicable data protection rules according to the purposes of the processing;

"Third party" means a natural or legal person, public authority, department or body other than the data subject, the controller, the processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data ;

"Consent" means any free, specific, informed and unambiguous expression of will by which the data subject agrees - by a declaration or by a clear positive act - that personal data concerning him or her may be processed.


Any processing of personal data is carried out under the responsibility of DELTA FRANCE

ASSOCIATIONS, an association under the law of 1901, registered with the INSEE under SIREN n°808 331 888,

domiciled at 68, rue Sainte, 13001 Marseille.

DELTA FRANCE ASSOCIATIONS has appointed a delegate for the protection of personal data

(DPO) whose contact is listed below:


The data we collect may include personal data that identifies the consumer/festival-goer or makes the consumer/festival-goer identifiable (phone number, e-mail, last name, first name, photographs, comments, your full mailing address, etc.) as well as data collected for purely statistical purposes.

All the data that the consumer / festival-goer agrees to communicate directly to DELTA FRANCE ASSOCIATIONS are mandatory for the management of his order and are

indicated by the presence of an asterisk in the purchase process or when creating an account.

DELTA FRANCE ASSOCIATIONS can also be led to ask for a statement of identity

to the consumer/festival-goer in order to ensure the reimbursement of an event that would be cancelled.

DELTA FRANCE ASSOCIATIONS also collects and analyzes other information indirectly from the consumer / festival-goer such as IP address (Internet Protocol), connection and navigation data (as a non-limitative example: type and version of the browser, operating system, etc.), confirmations of receipt and reading of e-mails, e-mail addresses and telephone numbers used to contact the customer service, order history, the complete URL path to, through and from the website

During certain visits, DELTA FRANCE ASSOCIATIONS may use

software tools such as JavaScript to measure and collect session information,

including page response times, download errors, length of visits to particular pages, and information about interactions on a page.


  1. Management of orders made by consumers/festival-goers

The personal data collected and processed are used primarily for the management of orders placed by consumers/festival-goers and for the execution of the sales contract: delivery of tickets, processing of payments, invoicing, sending of the order confirmation email, export for access control at the entrance of the "DELTA FESTIVAL" event, transfer of data for the implementation of the contactless payment solution (if applicable), modification of the name and surname of the ticket holder, management of the commercial relationship, after-sales service, hypotheses of cancellation or postponement of an event, communication of information on the part of DELTA FRANCE ASSOCIATIONS about the event.

The name and surname of the bearer may relate to a person other than the purchaser, since

DELTA FRANCE ASSOCIATIONS will have to treat this information for the purposes described in the present document, the latter thanks to communicate it to the person other than the purchaser and to require his consent beforehand.

  1. Fight against fraud

DELTA FRANCE ASSOCIATIONS strives to provide an impeccable quality of service. Thus,

DELTA FRANCE ASSOCIATIONS may use the personal data collected - when purchasing a ticket(s) on the website - to determine the risk of fraud associated with each order and to protect the consumer/festival-goer against possible fraudulent use of his payment means.

DELTA FRANCE ASSOCIATIONS may be required to take measures to secure the

additional transactions, including requests for supporting documents containing personal data, if required by the results of monitoring and control operations.

DELTA FRANCE ASSOCIATIONS also informs the consumer / festival-goer that his

will be suspended for the time of the verifications and that the latter can be cancelled if

the analysis carried out by its experts do not make it possible to guarantee the reliability of the transaction. At the end of the latter, all the information communicated by the consumer / festival-goer to the experts service - acting for the name and the account of DELTA FRANCE ASSOCIATIONS - will be systematically erased.

The order may also be cancelled in case of fraudulent use of a payment method, and the consumer's / festival-goer's personal data will also be used to notify him/her of this.

In addition, in the event of a payment incident following a stop payment, the consumer /

The festival-goer will be contacted by DELTA FRANCE ASSOCIATIONS services in order to regularize his situation, before the cancellation of his ticket(s) order, if necessary.

  1. Sending newsletters

When the consumer/festival-goer places an order on the website,

DELTA FRANCE ASSOCIATIONS will propose to the consumer / festival-goer to keep him informed, by e-mail, of its news and its good deals, but also of those of its partners. To agree to this, you just have to check the box(es) provided for this purpose at the end of the form.

The consumer / festival-goer has the possibility to oppose to all these communications, by not checking the acceptance box during his order and, thereafter, by unsubscribing from the database of DELTA FRANCE ASSOCIATIONS by means of the hypertext link provided in the footer of each of his mailings.

  1. Maintenance of the platform

In case of malfunction of the website, the study of the recorded logs

will allow DELTA FRANCE ASSOCIATIONS' technical teams to identify the cause of

the anomaly and make the necessary corrections.


In order to ensure the purposes described in this document, and only for this purpose, DELTA FRANCE ASSOCIATIONS shares certain personal data with third parties with whom it is contractually linked and who have made strict commitments to comply with applicable regulations and to ensure security.

  1. Access control providers

The details of the consumers / festival-goers are transmitted to the providers of the access control at the entrance of the " DELTA FESTIVAL " event, if the latter is not provided by DELTA FRANCE ASSOCIATIONS.

  1. Technical service providers

In order to manage the collections on the site, DELTA FRANCE ASSOCIATIONS has set up the

payment solution marketed via SAS SHOTGUN.

The bank of DELTA FRANCE ASSOCIATIONS which receives the payments of the

consumers/festival-goers and issues transfers, in case of cancellation, also has access to

banking data of consumers/festival-goers.

The website is hosted on servers made available by the company WPSERVEUR which have no access to your data.


DELTA FRANCE ASSOCIATIONS has implemented the necessary physical, logical and organizational protection measures to preserve the security of the consumers/festival-goers data during their collection, processing and transfer. In addition, DELTA FRANCE

ASSOCIATIONS has sensitized and trained its personnel who are under a strict obligation to


In addition, all service providers, subcontractors and partners of DELTA FRANCE

ASSOCIATIONS are bound by agreements, charters of use and subcontracting of data, so that DELTA FRANCE ASSOCIATIONS can ensure that the processing entrusted to them meets the compliance requirements imposed.

In addition, DELTA FRANCE ASSOCIATIONS protects the security of the personal information of the consumers/festival-goers - during their transmission - by using Secure Sockets Layer Software (SSL) which encrypts the information entered by the consumers/festival-goers before it reaches DELTA FRANCE ASSOCIATIONS and its technical service providers (notably on credit card data).


The personal data of the consumers/festival-goers are kept until the achievement of the purpose for which they were collected, subject to the legal obligations imposed to DELTA FRANCE ASSOCIATIONS, in terms of conservation, to allow to justify its activity in case of control.

DELTA FRANCE ASSOCIATIONS will keep the data of the consumers / festival-goers only for a duration of sixteen (16) months.

This period starts at the collection of the data, at the end of the event for which the consumer/festival-goer bought a ticket(s), or after his/her last contact (for example, a question asked to DELTA FRANCE ASSOCIATIONS' customer service or the click on a hyperlink of an e-mail sent by DELTA FRANCE ASSOCIATIONS).

At the end of this period, the data of the consumers/festival-goers will be deleted,

anonymized or archived in accordance with applicable legal retention requirements.


In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and Law No. 78-17 of 6 January 1978 on data processing, files and freedoms, the consumer / festival-goer has a right of access, opposition to the use, rectification of his data and, subject to the legal provisions applicable to the matter, deletion of the data concerning him.

He can exercise these rights by contacting : or : DELTA FRANCE

ASSOCIATIONS, Service RGPD, 68 rue Sainte 13001 Marseille.

In accordance with the regulations in force, the letter must be signed and accompanied by the

photocopy of an identity card bearing the signature of the consumer / festival-goer and specifying the address to which the answer must be sent, which will be kept by DELTA FRANCE

ASSOCIATIONS during the legal statute of limitations.

In order to respond precisely to the consumer's / festival-goer's request, DELTA FRANCE

ASSOCIATIONS also thanks the consumer/festival-goer for specifying the

treatments and / or data concerned by the request.

DELTA FRANCE ASSOCIATIONS will do its best to respond to the request within a period of

maximum of one month, or two months if the complexity of the request or the number of pending requests requires it, provided that the request is not manifestly unfounded or abusive.

In addition, DELTA FRANCE ASSOCIATIONS reminds that the consumer / festival-goer is entitled to ask to be registered on the list of opposition to telephone canvassing, Bloctel, which is managed by the company OPPOSETEL within the framework of a delegation of public service


The consumer / festival-goer also has a right of complaint which can be filed with the CNIL, the competent authority on French territory, online on the website or in writing to 3 Place de Fontenoy - TSA 80715 - 75334 Paris cedex 07.


Tickets giving access to the "DELTA FESTIVAL" event intended for minors must be purchased by adults - who must transmit their own personal data - apart from the surname and first name intended to appear on the bearer's ticket. The use of the website by a minor must therefore be carried out with the active participation of a parent or guardian.


A cookie is a small computer file, a tracer, deposited and read, for example, when consulting a website, reading an e-mail, installing or using a software or a mobile application, regardless of the type of terminal used.

  1. Session cookies

We distinguish several types of cookies, according to their duration of retention and their purpose. Most of the cookies used by DELTA FRANCE ASSOCIATIONS are automatically deleted from the consumer's hard disk when he/she leaves the browser. The session cookies are used, for example, to propose the shopping cart function to the consumer / festival-goer on several pages and to maintain the internet connection to the same shopping cart.

  1. Functional cookies

In order to recognize and memorize the preferences of the consumer/festival-goer, to make the website more welcoming, more efficient and safer, to adapt the offer as well as possible and to allow the most comfortable surfing on the site, DELTA FRANCE

ASSOCIATIONS also uses temporary functional cookies that are stored on the consumer's/festival-goer's hard drive and delete themselves after the set period.

  1. Performance and statistical cookies

In addition, DELTA FRANCE ASSOCIATIONS uses performance and statistical cookies which

collect information about the use of the website thus allowing DELTA FRANCE ASSOCIATIONS to improve it continuously.

  1. What data is stored in cookies?

Only pseudonymous or anonymized data is stored in the cookies used by the website When the cookie is activated, it is assigned an identification number and the personal data of the consumer/festival-goer are not assigned to this identification number. The name and IP address of the consumer/festival-goer or any other similar data that would allow a direct assignment of the cookie to his or her person are not stored on the cookie.

  1. How to oppose the deposit of cookies on the terminal of the consumer / festival-goer?

The consumer / festival-goer can deactivate the cookies stored on his terminal at any time. To do so, he/she just has to select the appropriate parameters in his/her browser, as indicated in the page accessible from the information banner displayed at the bottom of the website However, this deactivation will result in difficulties in navigation and prevent access to certain essential features of the website.